Certificate IV In Frontline Management
BSB40812 CERTIFICATE IV IN FRONTLINE MANAGEMENT
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB30112 Certificate III in Business or other relevant qualifications
with vocational experience in a supervisory role but no formal qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Customer Service Advisor
Student Services Officer.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
BSB51107 Diploma of Management.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
There are no entry requirements for this qualification.
Employability Skills Summary
The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill Industry/enterprise requirements for this qualification include:
- communicating with team members and management to ensure open communication channels and to clarify issues
- resolving conflict and disputes in the work team
- being a role model for other team members
- consulting and developing objectives with the work team
- developing risk management approaches
- developing techniques to address faults and inefficiencies
Initiative and enterprise
- identifying and developing opportunities for improved work practices
Planning and organising
- monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
- preparing work plans and budgets
- actively seeking feedback on own performance from clients and colleagues
- prioritising tasks
- coaching and mentoring colleagues and team members to support the introduction of change
- using business technology such as computer programs and telecommunications to collect and manage information
Total number of units = 10
4 core units plus
6 elective units , of which:
at least 3 units must be selected from the elective units below
the remaining units:
may be from the elective units below
may be from any endorsed Training Package or accredited course at the same qualification level
must have no more than 1 unit from either a Certificate III or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWOR402A Promote team effectiveness
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs
BSBCUS403B Implement customer service standards
BSBFIA402A Report on financial activity
BSBFLM313A Apply language, literacy and numeracy to support others in the workplace
BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill development
BSBADM409A Coordinate business resources
BSBINM401A Implement workplace information system
BSBINN301A Promote innovation in a team environment
BSBCMM401A Make a presentation
BSBITS401B Maintain business technology
Learning and Development
BSBLED401A Develop teams and individuals
BSBMGT403A Implement continuous improvement
BSBMGT404A Lead and facilitate off-site staff
BSBMKG413A Promote products and services
BSBPMG522A Undertake project work
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks
BSBRES401A Analyse and present research information
BSBRSK401A Identify risk and apply risk management processes
BSBSUS301A Implement and monitor environmentally sustainable work practices
BSBWOR401A Establish effective workplace relationships
BSBWOR404B Develop work priorities
BSBWRT401A Write complex documents